PRIVACY POLICY
INTRODUCTION
Multiwrap processes personal information in accordance with:
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Promotion of Access to Information Act 2 of 2000 (PAIA)
INFORMATION COLLECTED
We may collect:
- Name and surname
- Contact details
- Billing and delivery address
- Company information
- Transaction details
- Website usage data
PURPOSE OF PROCESSING
Personal information is processed to:
- Fulfil orders
- Arrange delivery
- Provide customer support
- Comply with legal obligations
- Improve website performance
PAYMENT SECURITY
All transactions are processed via Peach Payments (Pty) Ltd.
Multiwrap does not store card details.
Payment data is encrypted and processed in compliance with PCI-DSS standards.
SHARING OF INFORMATION
We may share information with:
- Courier service providers
- Payment gateway providers
- IT and hosting providers
- Regulatory authorities where required
We do not sell or rent personal information.
DATA SECURITY
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access.
DATA RETENTION
Information is retained only as long as necessary to fulfil its purpose or comply with legal obligations.
YOUR RIGHTS
You have the right to:
- Access your personal information
- Request correction
- Request deletion where legally permissible
- Object to processing in certain circumstances
Requests may be directed to:
Email: multiwrap@multiwrap.co.za